How we collect, use, and protect your information.
We collect information you provide directly, including:
Name
Email address
Phone number
Payment information
For Drivers, we may also collect:
Vehicle information
Driver’s license details
Insurance documentation
We use your information to:
Create and manage your account
Facilitate delivery transactions between users
Process payments via Stripe
Verify driver identity and eligibility
Send service-related notifications (e.g., job updates, payment confirmations)
Improve platform functionality and user experience
By using Mydelivo, you consent to the collection and use of your information as described in this Policy.
We implement reasonable technical and organizational safeguards to protect your data.
Sensitive information is encrypted where appropriate
Payment information is handled by third-party providers
All data transmission uses HTTPS encryption
However, no system is completely secure, and we cannot guarantee absolute security.
We do not sell your personal information.
We may share limited data:
Between customers and drivers to complete deliveries (e.g., contact details after a job is claimed)
With payment processors such as Stripe
With service providers that support platform operations
When required by law or legal process
We use third-party services, including payment processors and cloud infrastructure providers.
These services operate under their own privacy policies.
Mydelivo is not responsible for third-party practices.
Uploaded content (including delivery photos and driver documents such as licenses and insurance) is stored securely in cloud infrastructure.
Access is limited to:
Authorized platform personnel
Relevant users involved in a transaction
We use cookies for:
Authentication
Session management
We do not use third-party advertising trackers.
Analytics tools may be used to improve platform performance and user experience.
We retain personal data:
As long as your account is active
As needed to provide services
As required for legal, tax, or accounting purposes
Certain transaction records may be retained after account deletion where required by law.
You may:
Access your personal data
Update your information
Request deletion of your account
To make a request, contact us through the platform or support email.
Mydelivo is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
To the maximum extent permitted by law, Mydelivo is not liable for:
Unauthorized access to your data
Data breaches beyond our reasonable control
We may update this Privacy Policy at any time.
We will notify users of significant changes via email or platform notification.
Continued use of the platform constitutes acceptance of updates.
For questions regarding this Privacy Policy:
Last updated: March 2026